Shipping and Returns Policy

This policy applies to Tamar Perry Art, LLC and all its subsidiaries operating under different store names, including:

• Tamar Perry Art
• Creative Treasures
• Creative Co-Op
• Artisan Boutique by TPA
• Creative World

1. Shipping Time

1.A. In-stock items will ship within 7 days of order placement.
1.B. Non-stock items typically ship within 3-4 weeks.
1.C. Pre-order items will ship once they are released and received in our warehouse.
1.D. While we fulfill orders five days a week, we only ship once a week.

2. Lead Time for Pre-Order Items

Items marked as Pre-Sale or Pre-Order may have extended lead times that cannot be determined at the time of purchase. For orders placed by non-members on our website, we will keep you informed of any delays beyond the standard 3-4 weeks. If you cannot wait for this period, we recommend not placing the order.

3. Delivery Times

Delivery times may be extended beyond the estimated lead time. If delays occur, we will do our best to notify you promptly.

4. Cancellations

4.A. Orders are Non-Cancelable. However, please reach out if you need to cancel, and we will evaluate your request on a case-by-case basis.
4.B. If your order is already in transit to us or cannot be canceled with our supplier, we may not be able to cancel your order.

5. Creative Co-Op Club Members

5.A. Club members enjoy reduced shipping costs and order consolidation.
5.B. Membership includes one free shipping per month.

6. Final Sale

All sales are final.

7. Tracking and Shipping Responsibility

We issue tracking numbers with every order. Once the shipment has been made and tracking is active, we are no longer responsible for the package. Buyers assume all risk once the order has shipped.

8. Steps to Ensure Safe Delivery

To avoid delivery issues, please take the following precautions: A. Notify your local USPS not to leave packages unattended. Request in-person delivery.
B. Ask us to ship with signature required to ensure proper delivery.
C. Request shipping insurance for added protection. It costs a little extra but provides peace of mind.

9. Damaged Shipments

If your item arrives damaged, take photos or video of the issue and submit a claim to the courier immediately.

10. Lost Shipments

If your shipment is lost, and tracking shows an issue, contact your local delivery service or branch. In most cases, they can recover the package. If they cannot, file a claim.

11. Missing Shipments Marked as Delivered

If the tracking number shows the item as delivered, but you did not receive it, check with your local delivery service. If they cannot locate the package, file a claim.

12. Fraudulent Claims and Refund Policy

Due to the increase in fraudulent claims and documents from customers exploiting online shipping, we will no longer offer refunds or product replacements based on good faith alone.